Acceptable Payment Methods for the BASF Refinish Merchandise eStore:

• - Company/ Cost Center Charge (available to those authorized)
• - Body Shop Voucher Funds
• - Distributor PO
• - Credit Card

Non–acceptable payment methods are:

• - Check
• - Money Order

If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

Once the order is placed, call Customer Service at 1-888-286-4672.

On the Customer Information page, there will be a field to enter your unique identifier. If you have entered a valid number that has budget dollars available, the balance will appear on the Account Balance page.

Your in-stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.

For production and delivery times on Special Orders, contact 1-800-874-2038.

Please note: the cut off time for orders is 2 p.m. CST. That is the latest we can receive an order and still ship same day.

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

Once the order is placed, call Customer Service at 1-888-286-4672.

Call Customer Service at 1-888-286-4672.

Yes, simply call us at 1-888-286-4672 or e–mail us at BASFRefinish@cs.staples.com when placing your order to specify multiple shipping addresses.

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

• This site supports orders being shipped to addresses in the United States.
• Apparel items marked as imported are not available for shipment into Canada and most European countries.
• For Canadian restrictions and availability to all other countries outside of the Continental USA, please e–mail our Customer Service Department: BASFRefinish@cs.staples.com or call our international customer assistance number: 1-888-286-4672.

International Customs/Duties/VAT:

All customs, duties and value-added taxes are the recipient's responsibility and are due at time of delivery. These charges are in addition to the purchase total from this store.

International Returns:

Except for defects in product or workmanship, all International sales are final. Any returns require a return authorization number. E-mail our International Customer Service department at BASFRefinish@cs.staples.com for a return number.

We have thousands of special order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to many more products. If you don't find what you're searching for, please call us at 800-793-0384 or email us at Clientrelationsz@staples.com to begin the custom order process.

Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service Department is available at 1-888-286-4672 between the hours of 7 a.m. and 5 p.m. CST. Return information is printed on the back of the packing slip that accompanies your order.

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

Once the order is placed, call Customer Service at 1-888-286-4672.

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

You can find inventory levels on the Product Detail page. You can also click the ‘View Inventory Availability Dates’ button if the item is currently out of stock to see if/when the item is due to be restocked.

Call Customer Service at 1-888-286-4672 for more information.

Call Customer Service at 1-888-286-4672 for more information.

To return an item, please follow the instructions on the back of your packing slip. Simply fill out the Return Form and carefully repack the merchandise with the form in the original carton within 90 days of purchase. Contact Customer Service at 1-888-286-4672 for more information.

Call Customer Service at 1-888-286-4672. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

You are able to return an item within 90 days of receipt for a prompt refund or exchange. Due to shipping restrictions, we are not able to accept returns on the following: hand sanitizers (and similar items with an alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc. Please contact Customer Service at 1-888-286-4672 for more information.

Call Customer Service at 1-888-286-4672.